Purchase and Return Policy

This document is part of the Terms of Service. In the event of any conflict regarding payment and refunds, this document shall prevail.

1. Pricing Plans

Storage is calculated including the saved versions of websites: rollback is possible precisely because previous versions are not deleted.

There is no permanent free plan.

1.1. The first 14 days are free, without a card

The first website can be hosted free of charge for 14 days, without choosing a plan or providing a card. The free period begins when your AI agent creates the first website in your account, and it applies within the limits of the Basic plan: one website, 200 MB.

• No automatic charges. We do not ask for a card, and no subscription starts by itself. To keep your website running, choose a plan in your dashboard: payment starts on the day you choose it, and the remaining free days are not carried over.
• We will remind you by email 3 days before the end of the period and on its last day.
• If no plan is chosen, the website is paused when the 14 days end: it is no longer accessible, and its files are kept for 30 days. Choose a plan within that time and the website comes back online automatically; otherwise, the files are deleted permanently, as described in Section 9. While the website is paused, we will remind you by email.
• The free period is provided once per email address. It does not start again when a new account is created with the same address. A previous subscription cancelled before it starts does not prevent it.
• A domain can be bought during the free period too — paid separately, for one year, under Section 16 of the Terms of Service. If no plan is chosen by the end of the free period, the website is suspended and the domain no longer opens it; the domain payment is not refunded in this case.

2. What is subject to pricing

The pricing unit is the website, not the action. The tariff covers the ability to host a certain number of websites online, regardless of how often you update them or how many visitors they receive.

Do not consume quota: repeated publications to an existing website, reverting to a previous version, and deleted websites.

Deleting the website immediately releases the space in the quota.

Exceeding the quota is not permitted. When all available slots are full, the creation of a new website will be rejected until you either delete the unnecessary website or upgrade to a plan with a higher quota. There are no additional charges for websites exceeding the plan's quota; instead, you will pay the fixed price of the next plan.

Switching to a smaller plan does not remove existing websites immediately. If your account already has more websites, or uses more storage, than the new plan allows, publishing new updates is blocked as described above, but the websites already online keep working. You have 7 days from the downgrade to bring the account within the new plan's limits — by deleting a website yourself or upgrading again — and we will notify you by email when this period starts. If the account still exceeds the plan after 7 days, the most recently created websites over the limit are paused automatically, one at a time, until the account fits the plan; older websites are kept online. We will email you which websites were paused.

A paused website is not deleted: its files are kept for 30 days, and it comes back online automatically, without any action on your part, as soon as the account fits the plan again — by freeing up space or moving up a plan. After 30 days without that happening, the files are deleted permanently, the same as in Section 9.

3. Taxes

Link, LLC (USA) is the merchant of record for your purchase — the company through which Stripe provides its merchant of record service (Stripe Managed Payments); the receipt reads “Sold through Link, LLC”. The applicable tax, including calculation, collection, and remittance to the relevant budget, is determined, collected, and remitted by Link, LLC.

Prices in Section 1 include any applicable tax. The amount shown is the amount charged: it does not change with your country, and nothing is added at checkout. The rate itself is determined by Stripe from your country and is shown separately on the receipt, as part of that same amount.

Customers who are legal entities in EU countries with a valid VAT payer ID may specify it during the order process; in this case the reverse charge mechanism applies and no VAT is charged. The total remains the same, and the invoice is marked accordingly. For customers outside the EU, European VAT is not applicable and the total likewise remains the same.

4. Payment

4.1. Payments are accepted by Link, LLC (354 Oyster Point Boulevard, South San Francisco, California 94080, USA), acting as the merchant of record through Stripe Managed Payments. The subscription payment agreement is concluded with Link, LLC, which issues the invoice; your bank statement may show “Link.com*” followed by the name of the service. The service described in this document and in the Terms of Service is provided by us.

The details of your card are processed by Stripe; they do not reach us.

4.2. The subscription commences from the date of payment and automatically renews each billing period until cancelled. The deduction occurs on the date of purchase and subsequently on the same date of each period. If such a date does not exist in the month, the deduction occurs on the last day of the month.

4.3. Subscription management, card changes, and cancellation – through the Stripe Customer Portal in your personal account.

4.4. The invoice history is available in the same place: you can view and download invoices for each payment, including for accounting purposes.

4.5. The billing currency is the euro. If your account is held in another currency, your bank may apply its own exchange rate and conversion fee; we do not control those amounts.

5. Consumer's right of withdrawal (14 days)

5.1. If you are a consumer in the EU/EEA, you have the right to withdraw from the agreement within 14 days of subscribing without providing any reasons. This right does not apply to business users.

5.2. Immediate Provision of Service. The service is available immediately upon payment. By subscribing, you expressly request that the service begin during the 14-day withdrawal period (Article 8(8) of Directive 2011/83/EU and Article 98.8 of the Spanish TRLGDCU). Your right of withdrawal remains: if you withdraw within 14 days, you pay only for the service provided until you notify us of your withdrawal — an amount proportional to the part of the paid period that has passed — and we refund the rest (Article 14(3) of Directive 2011/83/EU and Article 108.3 of the Spanish TRLGDCU). The request is recorded at the time of subscription.

5.3. If you have not published any websites during the paid period and withdraw within 14 days, we refund the payment in full, without deducting the proportional amount.

5.5. During the free period, there is nothing to refund: no payment has been made, and no subscription has been taken out. The 14-day right of withdrawal applies to a paid subscription and runs from when it is taken out.

5.4. The withdrawal notice should be sent to pavel.knx@gmail.com in a free-form manner. The refund will be processed using the same payment method within 14 days of receiving the notification.

6. Refunds beyond the right of withdrawal

The request is submitted to pavel.knx@gmail.com, specifying the account address, date of charge, and reason. We respond within 7 days; the agreed-upon refund will be credited within 5–10 business days after the decision.

Refunds will not be issued if access is terminated due to a violation of Section 7 of the Terms of Service, as well as for unused quota: the tariff covers the possibility of use, not the actual use.

7. Chargeback payments

If you have a question regarding a charge, please contact us first. We will respond within 7 days, and in most cases, the issue can be resolved without the involvement of your bank. Initiating a chargeback without prior notification may result in the suspension of your account pending resolution of the dispute with your bank.

8. Cancellation of Subscription

8.1. The subscription can be cancelled at any time in your personal account. The cancellation takes effect at the end of the paid period: until that point, the service will continue to operate fully. The free period does not need to be cancelled: if you do not choose a plan, it simply ends (Section 1.1).

8.2. Upon the expiration of the paid period, the websites are removed from publication. The files are retained for an additional 30 days, during which time it is possible to renew the subscription and restore the websites. After the expiration of the term, the files are deleted permanently.

8.3. Deleting the account cancels the subscription immediately and without a refund for the remaining days: websites are removed from publication at once, and the paid period no longer applies. If you want to use the time you have already paid for, cancel the subscription under clause 8.1 and delete the account after the period ends. The procedure for deleting an account is described in Section 10 of the Privacy Policy.

9. Non-payment

If the payment fails, Stripe will attempt the transaction again according to its schedule, and we will notify you by email.

Websites will be removed from publication 7 days after a failed payment. Furthermore, after another 30 days, the files are deleted. The account remains active, and it is possible to reactivate it by paying for a subscription.

10. Price Changes

10.1. Existing subscribers will be notified of the price increase at least 30 days prior to its effective date.

10.2. The new price does not apply to the current paid period; it only applies from the next one.

10.3. If you are not satisfied, you may cancel your subscription prior to the date on which the new price becomes effective.

10.4. The price reduction will be applied automatically and no notification is required.

11. Storage of payment documents

Invoices and payment records are retained for 6 years (Commercial Code, Article 30) even after account deletion – this is a legal obligation, and we cannot delete them before the specified period.

12. Contacts

pavel.knx@gmail.com